Cadet support, while you train
AvailableHelp with school escalations, accommodation and visa issues, money-transfer problems and training-progress concerns, from a Pilots Assist advisor who knows your file.
Our support stays with you through training, so you and your family have someone to contact when something goes wrong.
- One numberPhone, WhatsApp and email.
- Where you trainWorked through your school.
- Family updatesParents kept informed.
- DocumentsRenewals tracked.
- EscalationEvery case has an owner.
- After trainingThrough conversion and applications.
PAWhat it covers
We've got you covered while you train abroad
- Help with flight delays, missed connections and arrival problems
- Help with accommodation disputes, relocation and roommate issues
- Help with medical emergencies, insurance claims and hospital coordination
- Help with training progress stalls, instructor changes and aircraft downtime
- Help with fee questions, invoice clarifications and refund escalations
- Help with visa extensions, document renewals and compliance deadlines
PAHow it works
One team, from enquiry to licence
One number
Phone, WhatsApp and email to the Pilots Assist team: +91 97779 71598.
Support where you train
Your advisor works with the school and its student-welfare team wherever you are training.
Family updates
Regular progress updates for parents, so nobody is guessing back home.
Named escalation path
Every case has an owner. Unresolved issues move up, not sideways.
Document tracking
Licences, logbooks, medicals and visas tracked so renewals are never missed.
After training
Support continues through conversion and your first airline applications.
PAHelp when you need it
What to do, in order
- 1Emergency firstCall local emergency services and your school's emergency contact before anything else.
- 2Tell your advisorContact your Pilots Assist advisor by phone, WhatsApp or email so we start working the issue with your school.
- 3Facts and documentsShare what happened and any messages, invoices or documents, so the case is handled once, not repeatedly.
- 4EscalationIf the school cannot resolve it, the issue moves to a senior contact with a named owner.
- 5Follow-upWe confirm the outcome with you, and with your parents if you agree.
We cannot control the weather, a school's schedule or an embassy decision, but you will not be left to chase it alone.
PAQuestions
Questions about cadet support
Who do I contact first when something goes wrong?
In an emergency, call local emergency services and your school's emergency contact first. Then contact your Pilots Assist advisor on +91 97779 71598 by phone, WhatsApp or email.
Can my parents get updates?
Yes. We give families regular progress updates, with your agreement.
Do you help with my student visa and renewals?
We help prepare your visa file, track appointments and flag renewal and document deadlines. The embassy or immigration office makes the decision, and we cannot guarantee a visa.
What happens if my training is delayed by weather or maintenance?
These delays are a normal part of flight training. Your advisor speaks to the school about a catch-up plan, and your costed plan includes a contingency buffer for extra hours.
Is there a fee to talk to you?
No. The first counselling call to check eligibility and map your route costs nothing, and there is no deposit to talk to us.
PAQuick answers
Quick answers
What support do I get while I train abroad?
You get help with school escalations, accommodation and visa issues, money transfer problems and training progress concerns, from a Pilots Assist advisor who knows your file. One team supports you from enquiry to licence, with one number to call and family updates along the way, wherever in the world you train.
Who do I contact if something goes wrong?
You call one number and reach a Pilots Assist advisor who knows your file. There is a named escalation path, so a serious problem with your school, visa or payments reaches the right person. Support is available where you train, and your documents are tracked for you throughout your training period.
Do my parents get updates?
Yes. The page lists family updates as part of cadet support, so parents are kept informed while you train. Student assist and training finance guidance are linked from the same page, and support continues after training with your next steps, including conversion planning for your home regulator and your return home.