Legal policy and website terms.

For these Terms:

• “PilotsAssist”, “Company”, “we”, “our” or “us” means Cosmoi PilotsAssist Service Private Limited, trading under the PilotsAssist brand.
• “Student” means the individual undertaking, intending to undertake, or applying for aviation training or related services.
• “Contracting Client” means the person who enters into the relevant contract with PilotsAssist. The Contracting Client may be the Student or, where lawfully agreed, a parent, guardian, sponsor or other payer.
• “Sponsor/Payer” means a person who pays or agrees to pay amounts for a Student but is not automatically entitled to control the Student’s training, receive confidential Student information, or exercise the Student’s personal rights merely because payment is made.
• “Client” means the Contracting Client and, where the context requires, the Student. Rights or obligations that are personal to the Student remain personal to the Student unless applicable law or a valid authority provides otherwise.
• “Training Provider” means a flight school, Approved Training Organisation (ATO), instructor, examiner, simulator provider, type-rating organisation or other aviation training entity.
• “Third-Party Provider” includes Training Providers and other independent providers such as accommodation providers, transport operators, insurers, banks, lenders, visa professionals, medical examiners and regulatory authorities.
• “PilotsAssist Service Fees” means amounts expressly charged by PilotsAssist for its own advisory, facilitation, coordination, administration or other Company services, excluding amounts collected solely for onward payment to an identified Third-Party Provider. Whether any such fee has been earned for refund or reconciliation purposes is determined under Clause 21 and the applicable programme-specific contractual documentation.

Headings are for convenience only. References to laws or regulations include amendments, replacements and subordinate legislation from time to time. Words in the singular include the plural where the context requires.

These Terms apply to use of the PilotsAssist website and to services supplied by PilotsAssist. Website-use provisions apply when you access or use the website. Service-related provisions become contractually binding when you expressly accept them, sign or electronically accept an applicable agreement, make a payment against an invoice or quotation that incorporates these Terms, or instruct PilotsAssist to commence services after receiving or being given reasonable access to these Terms.

PilotsAssist may require a separate signed programme-specific agreement before accepting an enrolment or material payment. If you do not agree to these Terms, do not purchase or instruct PilotsAssist to provide services. Nothing in these Terms excludes any statutory right or remedy that cannot lawfully be excluded.

PilotsAssist provides aviation-related advisory, facilitation, coordination and support services. Depending on the programme or engagement, services may include:

• Pilot-training consultation and pathway planning.
• Flight-school and Training Provider selection assistance.
• Application, admission and enrolment coordination.
• Visa and documentation support.
• Ground-school or theoretical-training coordination.
• PPL, CPL, night, instrument, multi-engine and instructor-training coordination.
• Type-rating coordination.
• Licence-conversion guidance.
• Accommodation, transportation and insurance coordination where offered.
• Training-finance facilitation where offered.
• Career guidance, interview preparation and placement facilitation where expressly offered.
• Other aviation-related services expressly agreed in writing.

The precise scope for each Client is determined by the applicable written quotation, programme document, service agreement, training agreement, payment schedule and any written addendum accepted by the parties.

PilotsAssist does not itself conduct regulated flight training and shall not be treated as the Approved Training Organisation responsible for flight instruction, testing, licence issuance or rating issuance unless PilotsAssist both (a) holds every regulatory approval legally required to perform that specific activity and (b) is expressly identified in the applicable programme agreement as the provider of that regulated activity.

Where training is conducted by an independent Training Provider, that Training Provider remains responsible for the regulated training services it performs, including its own aircraft operations, instructors, training records, examinations, flight tests and compliance with the aviation authority having jurisdiction.

PilotsAssist does not exercise operational control over matters legally or operationally controlled by a Training Provider or competent authority, including aircraft scheduling, maintenance, instructor allocation, weather, examinations, flight tests, airspace restrictions, licensing decisions and regulator decisions.

PilotsAssist may introduce, recommend, coordinate with or facilitate services provided by independent third parties. Unless expressly stated otherwise in writing:

• Third-Party Providers remain legally and operationally independent from PilotsAssist.
• Their services may be governed by separate terms, refund rules, operational policies and eligibility requirements.
• PilotsAssist does not control decisions independently made by a regulator, visa authority, medical examiner, employer, lender or independent service provider.
• Third-party fees already paid or irrevocably committed may be governed by the third party’s own cancellation and refund terms.

Nothing in this Clause excuses PilotsAssist from responsibility for its own express contractual obligations, its own actionable representations, or any liability that applicable law does not permit PilotsAssist to exclude.

No reference to a “partner”, “training partner”, “provider”, “network”, “associate” or similar commercial description creates a legal partnership, joint venture, fiduciary relationship, agency or employment relationship unless such relationship is expressly established in a written agreement between the relevant parties.

No Training Provider or other third party may bind PilotsAssist unless PilotsAssist has expressly authorised that person in writing to do so for the specific matter concerned. PilotsAssist likewise does not purport to bind an independent Training Provider beyond authority actually granted to PilotsAssist.

PilotsAssist may maintain commercial relationships and agreements with Training Providers, aviation organisations and other service providers in connection with services offered to Clients. Such arrangements may contain confidential commercial terms, including negotiated pricing, remuneration arrangements, payment structures, preferential commercial terms, exclusivity provisions, operational obligations, intellectual property and other proprietary business information.

A Client or prospective Client does not, merely by reason of receiving or considering services from PilotsAssist, acquire any right to inspect, obtain or demand disclosure of PilotsAssist’s agreements with Training Providers or other business partners, including confidential financial or commercial terms, except to the extent disclosure is required by applicable law, a competent regulator or court, or expressly authorised by the relevant parties.

PilotsAssist may receive fees, remuneration or other commercial consideration from certain Training Providers or service providers. Such arrangements are separate from the Client’s obligation to pay only those amounts for which the Client is responsible under the applicable quotation, invoice, payment schedule or agreement.

PilotsAssist will disclose the charges payable by the Client in accordance with the applicable contractual documentation and law. PilotsAssist may provide suitable verification of a Training Provider relationship or regulatory approval where reasonably appropriate without disclosing the underlying confidential commercial agreement.

To use or purchase PilotsAssist services, the Client must satisfy the eligibility conditions applicable to the selected service or programme. These may include age, educational, medical, language, immigration, financial and regulatory requirements.

• Clients under 18 must act through or with the legally required consent of a parent or guardian.
• The Student must meet any medical standard required by the applicable aviation authority.
• The Student must meet educational prerequisites applicable to the relevant licence, rating or conversion route.
• The Client and Student must comply with applicable aviation, immigration, criminal, sanctions and other laws.

The Client warrants that all information and documents supplied to PilotsAssist are true, accurate, complete, current and not misleading. This includes identity, passport, academic, medical, immigration, licensing and other eligibility information where lawfully required.

PilotsAssist may request clarification, original documents, verification or additional evidence where reasonably necessary. Materially false information, forged documents, fraud, intentional concealment of a material fact or unlawful conduct may result in suspension or termination and may be reported where required by law.

PilotsAssist may assist with applications, admission coordination and enrolment. Final acceptance, registration, continued enrolment or removal from a programme is controlled by the applicable Training Provider, regulator or other competent authority unless PilotsAssist is expressly and lawfully the decision-maker for the relevant service. PilotsAssist does not guarantee admission merely because an application has been submitted or a payment has been made.

Aviation regulations and licensing requirements can change. Any information concerning DGCA, SACAA, FAA, EASA, GCAA, CASA or another authority is based on information reasonably available at the relevant time and must be applied to the Student’s individual circumstances.

PilotsAssist may assist in understanding or coordinating licensing and conversion requirements, but does not control aviation authorities and cannot guarantee the issue, recognition, conversion or acceptance of a licence, rating or certificate.

Where a regulatory change creates additional training, examinations, documentation, medical, flight-hour, simulator or fee requirements after enrolment, those requirements may be at the Client’s cost unless a signed agreement expressly provides otherwise or applicable law requires another outcome.

Aviation medical certification is determined by authorised medical professionals and the applicable aviation authority. PilotsAssist does not determine medical fitness and cannot guarantee that a Student will obtain, retain or renew any aviation medical certificate.

Students are strongly encouraged to obtain the required medical certification before committing substantial funds to flight training. Failure to obtain or maintain medical fitness does not by itself create liability against PilotsAssist, subject to applicable refund terms and any non-excludable legal rights.

PilotsAssist may assist with documentation and visa-process coordination. Such assistance does not constitute a guarantee of visa approval, immigration status, right of residence, work permission or employment authorisation. Those decisions are made by the relevant governmental authority.

The Client and Student remain responsible for understanding and complying with visa conditions, immigration requirements, employment restrictions and applicable law in the destination country.

Important distinction: A student visa, CPL, instructor rating or other aviation qualification does not by itself amount to a representation by PilotsAssist that the Student is legally entitled to work in the relevant country.

Any reference to employment assistance, placement, instructor opportunity, OJT, hour building, airline pathway or similar terminology must be read together with the programme-specific written terms applicable to the Client.

Unless a specific unconditional employment commitment is contained in a binding written employment agreement issued by the actual employer and all legal conditions for that employment are satisfied, PilotsAssist does not guarantee employment, salary, minimum flying hours, duration of employment, airline selection, interview selection, work authorisation, student demand, aircraft utilisation or continuation of employment.

Employment and instructor opportunities may depend on successful qualification, licensing, immigration/work authorisation, satisfactory performance, disciplinary record, employer requirements, operational demand, aircraft availability, insurance requirements and other lawful conditions imposed by the actual employer or regulator.

Where a programme document refers to a job, contract, OJT or minimum-hour opportunity, the binding scope of that commitment will be determined by the written agreement issued by the actual employer and any express conditions disclosed for that programme. Marketing shorthand does not expand an employer’s written commitment beyond its lawful terms.

Any stated course duration is an estimate unless a signed programme-specific agreement expressly describes it as guaranteed. Actual duration may be affected by weather, maintenance, aircraft availability, instructor availability, airport or airspace restrictions, examinations, flight-test scheduling, Student performance, medical issues, visa matters, regulatory requirements, public holidays, force majeure or other operational factors.

Where the Student exceeds a period included in a package, additional training, accommodation, transport, insurance or related costs may apply only where those categories and charging principles are disclosed in the applicable written programme terms or otherwise lawfully payable.

Training Providers may substitute or use alternative aircraft, simulators, instructors, bases or scheduling arrangements where operationally reasonable, legally permissible and compliant with applicable regulatory requirements. PilotsAssist may coordinate or facilitate such operational changes where this falls within its agreed role. A substitution must not materially reduce an expressly purchased programme entitlement unless the Client agrees, the change is required by law or safety, or the applicable agreement provides a lawful mechanism for the change.

Specific aircraft registrations, instructors, daily flying hours or particular schedules are not guaranteed unless expressly stated in a binding written agreement. Safety takes priority over schedule. Flights may be delayed, rescheduled or cancelled because of weather, aircraft serviceability, maintenance, instructor duty limitations, airport restrictions, regulator action or safety concerns.

A Training Provider may experience suspension, loss or restriction of regulatory approval, insolvency, closure, prolonged operational interruption or an inability to deliver part of a programme. Where this occurs, PilotsAssist will assess the services it is contractually responsible for and, where reasonably practicable, may seek an alternative approved Training Provider or other reasonable solution.

PilotsAssist does not guarantee that an alternative provider will accept prior training records, match the original price, location, aircraft, schedule or programme structure. Any proposed material change will be communicated to the Client before additional PilotsAssist-controlled charges are imposed.

Amounts already transferred to a failed or disrupted third party remain subject to recovery from that party and applicable law. PilotsAssist will account for any recoverable third-party funds actually received by it for the Client and will not retain recovered funds to which the Client is legally entitled, after lawful deductions expressly permitted by the applicable agreement.

The Client must pay fees according to the applicable quotation, invoice, payment schedule or signed agreement. Fees may include PilotsAssist Service Fees, Training Provider fees, registration charges, insurance, accommodation, transport, examinations, licensing, medicals, visa-related costs, aircraft charges, fuel-related charges, banking charges, finance charges and applicable taxes.

Material compulsory charges known to PilotsAssist before enrolment will be identified in the applicable quotation or programme documentation to the extent reasonably practicable. Only items expressly stated as included will be treated as included.

Unless expressly stated otherwise, additional training beyond regulatory or programme minimum assumptions is payable by the Client where required for lawful completion or proficiency. The applicable quotation, invoice or payment instruction will, where reasonably practicable, distinguish PilotsAssist Service Fees from identified third-party amounts and, where applicable, identify whether a third-party amount is payable directly to the relevant Training Provider or is collected by PilotsAssist solely for onward payment.

Payments must be made when due. Training or other services may be delayed or suspended where an account is overdue, subject to applicable law and the relevant agreement.

Unless expressly included in writing, bank charges, payment-gateway charges, correspondent-bank charges, currency-conversion costs and foreign-exchange losses are borne by the Client. Where a foreign-currency price is quoted, the amount payable may change with exchange rates if payment is delayed or if the quotation is expressly stated to be exchange-rate dependent.

Where PilotsAssist receives money for onward payment to a Third-Party Provider, the relevant quotation, invoice or payment instruction may identify the beneficiary, purpose or allocation of that amount. Receipt by PilotsAssist does not automatically convert a third-party charge into a PilotsAssist Service Fee.

Where an invoice, quotation or payment instruction identifies a Training Provider, ATO, flight school or other Third-Party Provider as the payee and the Client pays that provider directly, the payment is not received, held or controlled by PilotsAssist. The relevant provider is responsible for its own receipt, accounting, cancellation and refund process, subject to its applicable terms and mandatory law. PilotsAssist may facilitate communications concerning such payment without thereby assuming custody of the funds or responsibility for the provider’s independent refund decision.

Clients must make payments only to bank accounts or payment methods formally identified by PilotsAssist or the applicable authorised provider. PilotsAssist is not responsible for funds voluntarily transferred to an unauthorised person, fraudulent account or impersonator where the Client failed to follow reasonable verification instructions and PilotsAssist did not cause or contribute to the fraud in a manner giving rise to liability under applicable law.

Any unexpected request to change payment details should be independently verified through an official PilotsAssist communication channel before funds are transferred. PilotsAssist will never require a Client to disclose card PINs, OTPs or similar authentication credentials by ordinary email or WhatsApp.

Refund responsibility depends on who received the relevant payment and what service or third-party charge the payment relates to. For refund purposes, PilotsAssist distinguishes between (a) PilotsAssist Service Fees, (b) payments made directly by the Client to an independent Training Provider, ATO, flight school or other Third-Party Provider, and (c) amounts received by PilotsAssist solely for onward payment to an identified Third-Party Provider.

21.1 Payments made directly to Training Providers / ATOs

Where a Client makes payment directly to a Training Provider, Approved Training Organisation (ATO), flight school or other independent Third-Party Provider, PilotsAssist does not receive, hold, possess or control those funds and does not determine, approve, process or guarantee any refund of those amounts.

Any cancellation, refund, credit, rescheduling, deduction or forfeiture relating to an amount paid directly to such provider is governed by the provider’s applicable agreement, payment terms, cancellation policy and refund policy, together with any mandatory rights available under applicable law. A request for refund of an amount paid directly to the provider must therefore be addressed to that provider in accordance with its applicable process.

PilotsAssist may, as a facilitation service, assist the Client in communicating with the provider regarding a payment or refund request. Such assistance does not make PilotsAssist the recipient or custodian of the funds and does not make PilotsAssist financially responsible for repayment of money that PilotsAssist did not receive, except to the extent liability arises from PilotsAssist’s own actionable representation, fraud, wilful misconduct, express contractual obligation or another liability that cannot lawfully be excluded.

The Client is responsible for reviewing the Training Provider’s applicable payment, cancellation and refund terms before making payment directly to that provider.

21.2 PilotsAssist Service Fees

Fees charged directly by PilotsAssist for its own consultation, facilitation, coordination, administration, documentation, application-processing, advisory or other Company services are separate from amounts payable directly to a Training Provider or other Third-Party Provider. Refundability of PilotsAssist Service Fees is determined by the applicable PilotsAssist quotation, service agreement, programme terms and this Clause, subject to applicable law.

A refund, credit or cancellation granted by a Training Provider does not automatically create a corresponding entitlement to a refund of PilotsAssist Service Fees that have already been lawfully earned for services actually performed or milestones completed. Likewise, the non-refundability of a third-party payment does not, by itself, determine the refundability of an unearned PilotsAssist Service Fee.

For refund and reconciliation purposes, a PilotsAssist Service Fee will be treated as earned only to the extent that the applicable quotation, programme terms, service agreement or other contractual documentation identifies an applicable completed milestone, or PilotsAssist can reasonably demonstrate that the corresponding service has actually been performed or that an agreed and lawful non-refundable commitment has arisen.

21.3 Amounts received by PilotsAssist solely for onward payment

Where PilotsAssist receives an amount solely for onward payment to an identified Training Provider or Third-Party Provider, receipt by PilotsAssist does not automatically convert that amount into a PilotsAssist Service Fee. The applicable quotation, invoice or payment instruction may identify the intended beneficiary and purpose of the amount.

If such an amount has already been transferred, incurred or irrevocably committed to the identified provider, its refundability may depend on the provider’s applicable terms and the recoverability of the funds. PilotsAssist will account for any recoverable third-party funds actually returned to PilotsAssist for the Client and will not retain amounts to which the Client is legally entitled after lawful deductions expressly permitted by the applicable agreement.

If an onward-payment amount remains in PilotsAssist’s control and has not been transferred, incurred or irrevocably committed, its treatment will be determined under the applicable programme terms and law. PilotsAssist will not characterise an amount as a third-party cost merely to avoid an otherwise lawful refund.

21.4 Refund calculation principles for amounts refundable by PilotsAssist

Unless a programme-specific written refund schedule lawfully provides a different calculation, the starting point for any refund reconciliation of money actually received by PilotsAssist will be the amount received for the relevant transaction, less only those deductions that are lawfully applicable and reasonably attributable to that transaction, which may include:

• PilotsAssist Service Fees already earned for services actually performed or milestones already completed.
• Third-party charges already paid, incurred or irrevocably committed and not recoverable from the relevant provider.
• Statutory taxes, government charges or banking/payment charges that are genuinely non-recoverable.
• Any disclosed non-refundable deposit or cancellation charge that is lawful, reasonable and proportionate to the service or loss to which it relates.

No deduction is intended to operate as an unlawful penalty. PilotsAssist will not classify an amount as earned, committed or third-party in nature merely to avoid a refund where the factual and contractual basis for that classification does not exist.

21.5 Circumstances not automatically creating a full refund

A full refund is not automatically due solely because of visa refusal, examination failure, medical ineligibility, personal withdrawal, change of career intention, failure to submit documents, disciplinary action, breach of visa conditions, failure to obtain employment, failure to obtain work authorisation, regulatory change or another circumstance outside PilotsAssist’s reasonable control. The actual refund position will be determined under the applicable programme terms, the identity of the payment recipient, services already performed, third-party commitments and applicable law.

21.6 Refund timing and third-party recoveries

Once a refund amount payable directly by PilotsAssist has been finally determined and is undisputed, PilotsAssist will process that amount within the period required by applicable law or, where no shorter period applies, within 30 business days. Amounts dependent on recovery from a Third-Party Provider may be paid after PilotsAssist actually receives the corresponding recoverable funds, subject to any duty imposed by applicable law. PilotsAssist does not guarantee the timing or outcome of a refund that must be processed directly by an independent Training Provider.

A Client wishing to withdraw must provide written notice through the designated official channel. Failure to attend training, cease communication, return to the home country without coordination, or otherwise stop participating does not automatically cancel accrued fees or third-party commitments.

Where a Training Provider charges for missed slots, no-shows, committed accommodation, transport or other reserved resources, those charges may remain payable only to the extent disclosed in the applicable programme terms or otherwise lawfully recoverable.

A programme may require reasonable changes because of regulatory amendments, safety requirements, Training Provider operational changes, aircraft availability, fuel-price changes, insurance requirements, government action or other circumstances that could not reasonably be fixed for the entire programme term.

PilotsAssist will not retrospectively alter a signed Client agreement merely by changing website text. If a proposed change materially reduces an expressly purchased entitlement or materially increases a compulsory cost under PilotsAssist’s control, PilotsAssist will notify the Client and apply the applicable agreement and law, including any consent, substitution, cancellation or refund remedy that is legally required.

The Client and Student, as applicable, agree to:

• Provide accurate and complete information and documents.
• Meet deadlines for applications, payments and document submission.
• Attend training and examinations as scheduled, subject to legitimate safety, medical or legal reasons.
• Follow lawful and reasonable instructions of Training Providers and competent authorities.
• Maintain required visas, immigration status, medical certification and insurance.
• Comply with aviation, criminal, immigration and other applicable laws.
• Inform PilotsAssist promptly of material changes affecting eligibility, training or payment.
• Treat PilotsAssist personnel, Training Provider personnel and other students professionally.

PilotsAssist maintains a zero-tolerance approach to threats, harassment, intimidation, fraud, impersonation, forged material, unlawful access, deliberate fabrication or manipulation of digital content for deceptive or malicious purposes, and intentional interference with PilotsAssist operations, personnel, partners or students.

Where reasonably necessary to protect people, evidence, operations or legal rights, PilotsAssist may preserve records, restrict or close informal communication channels, require email-only communication, request reasonable identity verification, suspend services, refuse repetitive requests for confidential material, or terminate the relationship in accordance with these Terms and applicable law. PilotsAssist may also refer suspected fraud, impersonation, threats, unlawful access or other potentially unlawful conduct to its professional advisers, service providers, insurers, regulators or competent authorities where legally appropriate.

25.1 Consolidation and Resolution of Repeated Correspondence

PilotsAssist will make reasonable efforts to address substantive questions, complaints and concerns raised through the designated communication channels.

Where PilotsAssist has already provided a substantive response to a particular issue, subsequent communications that substantially repeat the same matter may be addressed by reference to the earlier response rather than by providing a new substantive response each time.

PilotsAssist may request that multiple, repetitive or overlapping communications be consolidated into a single written communication and may designate one official communication channel or authorised representative for the orderly handling of the matter.

PilotsAssist will continue to consider genuinely new and material information, matters requiring further action under the applicable agreement, communications from courts, regulators or competent authorities, valid legal notices or formal proceedings, and matters that PilotsAssist is required to address under applicable law.

Nothing in this Clause prevents a Client from exercising any statutory or contractual right that cannot lawfully be restricted.

25.2 Protected Rights

Nothing in this Clause is intended to restrict, waive, discourage or interfere with any statutory, contractual or other right that cannot lawfully be restricted or waived.

A Client remains entitled to make a complaint to PilotsAssist or a competent authority, exercise applicable consumer or statutory rights, seek independent legal or professional advice, provide truthful information concerning their experience, express honestly held opinions, report suspected misconduct to a competent authority, and participate lawfully and truthfully in regulatory, judicial, arbitral, administrative or other legal proceedings.

For the avoidance of doubt, these protections do not extend to knowingly false factual statements, fabricated or manipulated evidence presented as authentic, impersonation, fraud, extortion, threats, intimidation, unlawful harassment, malicious interference with PilotsAssist's business operations, unauthorised access, unlawful disclosure of confidential or personal information, deliberate falsification of records or other conduct prohibited by applicable law.

The lawful exercise of a complaint, review, consumer remedy or legal right shall not, by itself, constitute harassment, misconduct or breach of these Terms.

PilotsAssist may designate official channels for contractual, payment, complaint, regulatory and legal communications. Email may be required for matters needing a reliable written record. The Client is responsible for keeping contact information current and monitoring the email address supplied to PilotsAssist.

Formal notices to PilotsAssist should be sent to admissions@pilotsassist.com unless another address is expressly designated for the relevant matter. For ordinary contractual administration, an email is treated as received when it is successfully delivered to the designated recipient’s mail system and is not returned as undeliverable, subject to any mandatory legal requirement prescribing another method of service. A message that is rejected or returned as undeliverable is not deemed received solely because it was sent.

Where applicable law requires personal service, registered post, a statutory notice format or another mandatory method, that law will prevail over this contractual communication provision.

For detailed due-diligence, regulatory, legal, partner-verification or non-public information requests, PilotsAssist may require the requester to communicate through an official email channel, identify themselves, provide the intended programme or relationship to the matter, and supply reasonable verification before PilotsAssist releases non-public information. PilotsAssist may decline to disclose confidential third-party commercial agreements, personal data or proprietary material unless disclosure is authorised or legally required. This paragraph does not limit any disclosure obligation imposed by law, a court or competent regulator.

WhatsApp, telephone calls, social-media messages and informal discussions are convenience channels and may be used for preliminary information. They do not amend a signed agreement unless an authorised PilotsAssist representative expressly confirms the amendment in writing in a manner intended to be contractually binding.

Where there is a direct conflict between informal communication and a later signed programme-specific agreement, the signed agreement governs to the extent permitted by law. Nothing in this Clause excludes or restricts liability for fraud, fraudulent misrepresentation, a legally actionable misleading representation, or any other liability or consumer remedy that cannot lawfully be excluded.

PilotsAssist may process personal data reasonably necessary to respond to enquiries, process applications, coordinate training and travel-related services, process payments, communicate with Training Providers and regulators, meet legal obligations, prevent fraud, maintain records and administer the Client relationship.

Personal data may be shared with relevant Training Providers, authorities, insurers, accommodation providers, transport providers, financial institutions, professional advisers or other service providers where reasonably necessary for the requested service, based on an applicable lawful basis, or where required by law.

PilotsAssist will maintain a separate Privacy Policy describing categories of personal data, purposes of processing, material sharing, retention, contact channels and applicable rights. The Company will comply with applicable data-protection law, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules made under it as and when those provisions are in force and applicable to the processing concerned.

A Sponsor/Payer does not acquire an automatic right to confidential information concerning an adult Student merely because the Sponsor/Payer funds the programme. Information will be shared only where authorised by the Student, otherwise lawfully permitted, or legally required.

PilotsAssist does not disclose personal telephone numbers, email addresses, passports, records or other personal information relating to current or former students merely because another person requests them. References or direct introductions may be facilitated only where the relevant individual has given appropriate consent or another lawful basis exists.

Testimonials reflect individual experiences and do not guarantee that another Client will achieve the same result.

Unless otherwise stated, PilotsAssist or its licensors own the intellectual property in its website content, branding, documents, forms, graphics, videos, training-support materials, processes and proprietary materials. Clients receive only the limited right necessary to use materials for their intended personal or programme purpose.

Unauthorised copying, resale, republication, commercial distribution, alteration designed to misrepresent origin, or exploitation of proprietary material is prohibited except where permitted by law.

Confidential business information supplied by PilotsAssist must not be commercially exploited or disclosed in breach of an express confidentiality obligation. This Clause does not prevent disclosures required by law, regulators, courts, legal advisers, auditors, insurers or other professional advisers acting under appropriate confidentiality duties.

Nothing in these Terms creates a general confidentiality obligation over information that was already lawfully public, independently developed without use of confidential material, or lawfully obtained from a third party without a duty of confidence.

Website content, brochures, social-media posts, presentations, advertisements and other PilotsAssist materials may contain historical information, aggregated statistics, Training Provider information, programme data, client-support figures, performance indicators and other factual or promotional information.

PilotsAssist may periodically review, correct, clarify, revise or update published figures where additional information becomes available, underlying records or Training Provider data are updated, calculation methodologies are refined, an error is identified or a clearer description is appropriate. Any such update does not, by itself, mean that an earlier figure was deliberately false or misleading.

No marketing statement, statistic, historical figure, testimonial, programme description or promotional material creates a guarantee of admission, licensing, visa approval, employment, placement, salary, minimum flight hours, completion time, examination success or financial outcome unless that specific commitment is expressly contained in a binding written agreement issued by a person or entity authorised and legally capable of making that commitment. Nothing in this Clause permits PilotsAssist to knowingly publish materially false or misleading information or excludes a remedy that cannot lawfully be excluded.

32.1 Historical Client Support Statistics

References to pilots “supported”, “assisted”, “guided”, “facilitated” or similar historical figures may include aviation consulting, advisory, training-coordination and related services provided through the experience and activities that subsequently formed the PilotsAssist business, including founder-led consulting activities undertaken prior to the incorporation of Cosmoi PilotsAssist Service Private Limited, together with eligible activities undertaken through PilotsAssist thereafter.

Unless expressly stated otherwise, such figures do not represent pilots personally flight-trained by Cosmoi PilotsAssist Service Private Limited or imply that the Company operated as an Approved Training Organisation throughout the entire historical period referenced.

Historical figures may include qualifying consulting, advisory, facilitation or coordination activity undertaken before incorporation of the present legal entity where such activity forms part of the documented historical experience represented by the PilotsAssist business.

Figures are based on available business and client records and may be periodically reviewed, verified and updated.

32.2 Training Provider Network Statistics

Unless expressly stated otherwise, a figure described as a network, combined, aggregated, partner, Training Provider, training-partner or similar statistic may include information supplied by one or more independent Training Providers and may reflect historical operational experience from periods before or during their commercial relationship with PilotsAssist. Such figures do not represent flight training, examinations, employment placements, flight hours or other regulated activities personally conducted by PilotsAssist unless expressly stated otherwise.

A reference to combined or total flight hours may, depending on the accompanying description, represent cumulative historical flight-training or operational hours reported by participating Training Providers. PilotsAssist may rely on records, confirmations or data supplied by those Training Providers. Unless expressly described as independently audited, Training Provider information relied upon by PilotsAssist has not necessarily been independently audited by PilotsAssist.

32.3 Performance Data and Individual Outcomes

PilotsAssist may publish historical performance information relating to participating Training Providers, programmes, cohorts or Clients, including examination pass rates, placement information, employment outcomes, programme completion figures and similar performance indicators.

Such figures may relate only to particular Training Providers, programmes, jurisdictions, time periods or groups of students and must not be interpreted as representing the performance of every Training Provider, programme or Client within the PilotsAssist network.

Where a percentage or performance figure is published, its meaning depends on the applicable methodology, reporting period, cohort, programme and underlying data from which the figure was derived.

Historical performance information is provided for general informational purposes only. Past examination results, placement outcomes, employment outcomes, completion rates or other historical performance indicators do not guarantee that any individual Client will achieve the same or a similar result.

Individual outcomes may vary depending on factors including the Client’s ability, attendance, examination performance, medical eligibility, immigration or work-authorisation status, market conditions, Training Provider operations, regulatory requirements and other circumstances outside PilotsAssist’s direct control.

PilotsAssist is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, extreme weather, war, civil disturbance, government action, epidemic or public-health restrictions, airport or airspace closure, regulator action, industrial action, border closure, visa-processing disruption, communications outages, aircraft grounding, major infrastructure failure or comparable events.

The affected party will use reasonable efforts to mitigate the effect of the event and resume affected obligations when reasonably practicable. Where a material force-majeure event substantially prevents performance for an extended period, the parties will apply the relevant programme terms and applicable law to rescheduling, substitution, termination and treatment of unearned or recoverable amounts. This Clause does not permit PilotsAssist to retain amounts that applicable law requires to be refunded.

A formal complaint or grievance should be sent to admissions@pilotsassist.com and should include the Client’s full name, application or Student reference where available, a clear description of the issue, relevant supporting documents and the resolution requested. The same email address is the current PilotsAssist queries and grievances contact unless a different grievance contact is published on the website or communicated to the Client.

PilotsAssist will handle complaints and grievances within a reasonable period having regard to the nature and complexity of the matter, any involvement of a Training Provider or other third party, and any response period mandatorily prescribed by applicable law.

Nothing in this Clause limits any complaint-handling or grievance obligation that applicable law requires PilotsAssist to observe.

To the maximum extent permitted by applicable law, PilotsAssist will not be liable for indirect, incidental, special, punitive or consequential losses arising from matters outside its contractual responsibility, including loss of anticipated earnings, delayed career progression, loss of prospective employment, airline-selection failure, visa refusal, regulator decisions, independent Training Provider decisions, weather, aircraft unavailability or independent third-party acts.

Where liability lawfully arises directly from a PilotsAssist service and a contractual limitation is legally enforceable, PilotsAssist’s aggregate contractual liability arising out of or in connection with the same or substantially connected facts, circumstances or PilotsAssist service, across all related claims, will be limited to the PilotsAssist Service Fees actually paid for the specific Company service giving rise to the liability, excluding amounts collected solely for or transferred to Third-Party Providers.

The limitation above does not apply to the extent applicable law prohibits limitation or exclusion, including fraud, wilful misconduct, death or personal injury where liability cannot lawfully be excluded, or any statutory consumer remedy or other liability that cannot lawfully be limited.

To the extent permitted by law, the Client will indemnify PilotsAssist against reasonably incurred third-party losses, liabilities and claims directly caused by the Client’s fraud, forged or materially false documentation, unlawful acts, intentional misconduct or a material contractual breach that causes the third-party claim.

PilotsAssist must give the Client reasonably prompt notice of a claim for which indemnity is sought, permit reasonable participation in the defence where appropriate, and must not settle a claim in a manner that imposes an admission or non-monetary obligation on the Client without the Client’s consent, such consent not to be unreasonably withheld. This indemnity does not apply to losses caused by PilotsAssist’s own fraud, wilful misconduct or liability that cannot lawfully be excluded.

PilotsAssist may suspend services where reasonably necessary because of non-payment, material contractual breach, suspected fraud, forged documentation, abusive conduct, safety concerns, regulatory concerns, unlawful activity or failure to provide information required to continue the service lawfully or safely.

Where reasonably practicable and legally appropriate, the Client will be informed of the reason for suspension and given a reasonable opportunity to remedy a remediable breach. Immediate suspension may be used where necessary to address fraud, safety, legal or regulatory risk.

Either party may terminate the service relationship in accordance with the applicable signed agreement or, where no separate signed agreement applies, in accordance with these Terms and applicable law. PilotsAssist may terminate immediately where continuation would violate law; create a material aviation, personal or information-security risk; involve fraud, forged documentation or serious misconduct; require PilotsAssist to facilitate an unlawful act; or where the Client materially breaches the agreement and fails to cure a remediable breach within a reasonable period after written notice.

PilotsAssist may also terminate where a competent regulator or Training Provider lawfully requires termination of the relevant programme, subject to the Client’s rights under the applicable agreement and law.

Termination does not automatically erase fees already lawfully earned, services already performed, third-party commitments already incurred or rights accrued before termination. Financial consequences are determined under the applicable refund and programme terms and law.

39.1 Good-faith resolution

The parties should first attempt to resolve a dispute through good-faith written communication and the complaint process in Clause 34. This does not prevent either party from seeking urgent interim or protective relief where legally available.

39.2 Arbitration

Subject to any statutory consumer remedy, jurisdiction or right that cannot lawfully be excluded, a contractual dispute arising out of or in connection with these Terms or a PilotsAssist service that is legally capable of settlement by arbitration shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

The arbitration will be conducted by one independent and impartial arbitrator mutually agreed by the parties. If the parties cannot agree upon the arbitrator within the period permitted by applicable law, appointment may be sought in accordance with the Arbitration and Conciliation Act, 1996.

The seat and legal place of arbitration will be Bhubaneswar, Odisha, India. The proceedings will be conducted in English. Hearings may be physical, virtual or hybrid as lawfully directed by the arbitral tribunal.

39.3 Governing law and courts

These Terms and the relevant PilotsAssist contract are governed by the laws of India. Subject to the arbitration provision and any mandatory statutory jurisdiction, courts having competent supervisory jurisdiction over the arbitral seat at Bhubaneswar, Odisha will have jurisdiction over arbitration-related proceedings. Where jurisdiction in a particular matter is vested by law in a High Court, the competent High Court for Odisha is the High Court of Orissa at Cuttack.

Nothing in this Clause prevents a qualifying consumer from approaching a consumer commission or exercising another statutory remedy where applicable law makes that remedy available notwithstanding an arbitration or jurisdiction clause.

PilotsAssist may update general website Terms from time to time to reflect changes in law, regulation, business operations or services. Updated Terms will apply prospectively from their stated effective date.

A website update will not retrospectively alter a previously executed Client agreement merely because new Terms have been posted. Material contractual changes will be handled in accordance with the applicable agreement and law. PilotsAssist may retain archived versions of these Terms for evidentiary and record-keeping purposes.

41.1 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in effect to the maximum extent permitted by law. An invalid provision may be applied to the minimum extent necessary to make it enforceable where the law permits that approach.

41.2 No waiver

A failure or delay by PilotsAssist or the Client in enforcing a contractual right does not by itself constitute a permanent waiver of that right. A waiver of a material right must be clear and, where required, in writing.

41.3 Assignment and subcontracting

The Client may not transfer a personal enrolment or personal contractual right to another person without PilotsAssist’s written consent where the service depends on the Student’s individual eligibility or identity.

PilotsAssist may use authorised subcontractors and Third-Party Providers where reasonably necessary to perform services. Subcontracting does not by itself transfer the Client’s contract away from PilotsAssist. PilotsAssist will not assign the entire Client contract in a manner that materially reduces mandatory Client rights unless the assignment is permitted by law and the applicable agreement.

41.4 No automatic third-party beneficiary rights

Except where an applicable programme agreement expressly provides otherwise or applicable law confers a right, these Terms do not create an independent contractual right in favour of a person who is not a party to the relevant PilotsAssist contract. This does not restrict rights of a Student, Sponsor/Payer or other person that arise independently under applicable law.

The contractual documents applicable to a Client may include these Terms together with a signed service agreement, signed training agreement, programme-specific terms, accepted quotation, accepted payment schedule, written addenda and documents expressly incorporated by reference.

If there is a direct conflict concerning the same subject, the following order applies unless a higher-ranking document expressly states otherwise:

• A later written addendum signed or electronically accepted by the relevant parties and expressly intended to vary an earlier document.
• The programme-specific signed service or training agreement.
• The accepted programme-specific quotation or payment schedule, but only for price, inclusions, milestones and payment timing expressly stated there.
• These Master Terms of Service & Client Agreement.
• General informational website or marketing content, which does not override the documents above; however, nothing in this hierarchy excludes a legal remedy for an actionable representation that applicable law does not permit to be disclaimed.

The Privacy Policy governs personal-data processing and does not ordinarily vary commercial payment or training obligations. Mandatory law prevails over every contractual document to the extent of any inconsistency.

Where legally permissible, electronic agreements, click-through acceptances, emails, electronic signatures, payment records, digital application forms, electronically stored documents and electronic correspondence may be used to evidence communications, instructions, acceptance and transactions.

PilotsAssist may record the version of these Terms presented to the Client, the date and time of acceptance, the relevant transaction or application reference, the accepting email address or account, and other reasonable technical records supporting proof of acceptance. The Client is responsible for maintaining reasonable control of their email account, devices and credentials used to communicate with PilotsAssist.

Electronic acceptance does not waive any statutory formality that applicable law requires to be completed in another manner for a particular transaction.

Questions, formal notices, complaints, grievance communications or other correspondence relating to these Terms may be sent to:

Legal Entity

Cosmoi PilotsAssist Service Private Limited

Brand / Trading Name

PilotsAssist

Official Websites

www.pilotsassist.com www.cosmoipilot.com

Email

admissions@pilotsassist.com

Phone

+91 977797 1598

Registered Office

Plot No. 205, Sub Plot No. 06, Sneha Complex, Laxmi Sagar, Bhubaneswar, Odisha - 751025, India

Corporate Identity Number (CIN)

U85500OD2023PTC044629

Queries / Grievances Contact

admissions@pilotsassist.com

PilotsAssist may designate a separate email address, authorised representative or legal representative for formal legal notices, regulatory matters, active disputes or other specific communications. Any such designation will apply once communicated to the relevant Client or published as required by applicable law.

By validly accepting these Terms in connection with a PilotsAssist service, the Contracting Client confirms that:

• they have been provided with, or given reasonable access to, these Terms before entering into the relevant transaction;
• they have had a reasonable opportunity to read and understand these Terms;
• they have had the opportunity to ask questions regarding the applicable programme, services, fees, payment obligations, refund and cancellation provisions, Training Provider arrangements and other material terms;
• they have reviewed, or had the opportunity to review, the applicable programme-specific documentation, quotation, invoice, payment schedule and other contractual documents relevant to their engagement;
• they understand that PilotsAssist primarily provides aviation advisory, facilitation, coordination and related services, while regulated flight training is conducted by the applicable authorised Training Provider unless expressly and lawfully stated otherwise;
• they understand that aviation licensing, visas, immigration, work authorisation, medical certification, employment, instructor opportunities, flight-hour accumulation and other third-party or regulatory outcomes may be subject to requirements and decisions outside PilotsAssist’s direct control;
• they understand that network statistics and historical performance figures may include aggregated information reported by participating Training Providers and do not, unless expressly stated otherwise, represent regulated flight training or operational activity personally conducted by PilotsAssist;
• they have had the opportunity to obtain independent legal, financial or professional advice if they considered such advice necessary; and
• they voluntarily agree to be bound by these Terms together with the applicable programme-specific contractual documents.

Where the Student and Contracting Client are different persons, PilotsAssist may require each to acknowledge the provisions applicable to them.